To assist in the management, monitoring and administration of the Facilities Management Service Level Agreements and Contracts at external properties, including contracts for security, building and mechanical & electrical services maintenance, etc.

• To develop and maintain an estate terrier and computer-based asset register and property database for all company properties, using proprietary CAFM system
• Develop, implement and maintain a system for utilities metering, measurement, targeting and monitoring
• Validate and verify utilities invoices for payment approval
• To ensure the Facilities office environment is cleaned and maintained to agreed standards
• To develop monitoring systems to demonstrate full service delivery in line with Service Level Specifications, good industry practice and legal requirements;
• Undertake & supervise audits of service delivery as required; Instigate and direct a contract audit plan in support of required service delivery;
• Maintain and support the system for monitoring availability of facilities provided through the FM contract agreements;
• Produce service performance reports and advise on all areas of non-compliance
• Administrate contract and tender processes to achieve conformity of Alghanim Facilities contracts, including compliance to market test processes;
• Manage Alghanim archive and live records for all key documentation related to FM/nominated contracts.
• Assist with monitoring asset performance through appropriate dilapidations surveys & audit, ensuring appropriate remedial action is agreed with business units and action completed;
• Assist with the development of operational procedures and quality assurance control documents to ensure the delivery of consistent high standards of service;
• Disseminate performance data, business requirements and relevant Facilities' service information to contract service providers and within the Company.
• To monitor all expenditure against Facilities contracts budget allocations and produce monthly expenditure reports for all Facilities Projects
• Validate Facilities monthly summary financial report (GL). Resolve all conflicts within one month
• Assist with the preparation of the real estate budget, Collate recommendations for capital investment and operational expenditure based upon condition reports and case of need
• Research, develop, implement and periodically review operational procedures for Facilities' business administration
• Ensure Facilities' property records are accurate, maintained, completed and change controlled
• Manage the monthly review of space allocation, briefing of surveyor, update of occupancy records and notification of changes to business units

• Minimum of 12 months practical experience in Facilities Management services.
• Experience of managing budgetary & financial & human resources.
• Possess knowledge of commercial & contract management.
• Effective presentation and interpersonal skills;
• Capable of communication of policy & strategy to contract partners.
• Possess influencing skills with an ability to establish working relationships across the Company.
• Ability to exercise sound prioritisation and judgement;
• Possess ability to research & evaluate issues to identify solutions & recommend courses of action.
• Capability in planning, organising and directing own workload
• Ability to process information using a variety of software systems
• Able to provide management information across all FM services utilising IT systems.
• English: Reading, writing & fluent spoken
• Arabic: Reading, writing & fluent spoken

• Experience of communicating to small groups of staff, contractors and service providers.
• Knowledge of accredited management systems to organise work environments e.g. ISO 9001:2000.
• Experienced in planning & conducting audit programmes for FM services & reporting on the same.
• Previous experience in producing reports, analysis & data utilising software systems.
• Knowledge of identifying procedure requirement, development and implementation of procedures.
• Knowledge and awareness of complying with set budgets.
• Experienced user of computer systems to provide information & reports to others

• Demonstrate ability to handle issues promptly and effectively
• Works well as part of a multidisciplinary team
• Self motivated
• Good health
• Current clean & valid Kuwaiti driving licence